1. How long does a transfer take?

• After the user initiates a transfer, it usually arrives within 2–3 minutes.

2. How can I check the transfer status?

• You can check the transfer status in Order History on the BitMart platform.

3. Does Off-ramp require KYC?

• Usually yes, especially for first-time use, large amounts, or when a compliance review is triggered.

4. Why is identity verification required?

• It is mainly required for compliance, anti-money laundering, risk control, and confirming ownership of the payment account.

5. Can I withdraw to someone else’s bank card or bank account?

• Usually no. Most compliant service providers require the receiving account to match the KYC-verified user.

6. Which cryptocurrencies, fiat currencies, and countries are supported?

• Supported cryptocurrencies for transfer: USDT, USDC, BTC, ETH
• Supported fiat currencies and countries: Nigeria (NGN), Mexico (MXN), Bangladesh (BDT), Zambia (ZMW)

7. Why did the order fail?

• Common reasons include: KYC not approved, wrong cryptocurrency, wrong network, amount mismatch, expired order, bank account mismatch, risk control rejection, or unsupported region.

8. What is the refund process?

• Refunds are usually returned to the wallet address provided by the user. The arrival time depends on blockchain network congestion. Please note that the gas fee for the refund is paid by the user, so the final refund amount will be based on the actual amount received.

      9. The BitMart account has funds, but the transaction cannot actually be initiated?

• Please make sure your Cash Account has sufficient balance.

     10. What should I do if the payment fails?

• You can contact customer service for assistance.

     11.What are the limit restrictions for Global Transfer?