To CoinUp users and all friends concerned about us:
Hello everyone, I am Queenie, the founder of CoinUp
@CoinUpOfficials @COINUPZH
In the past 24 hours, due to Ms. He Yi's tweet on the X platform
and the ensuing discussions, I am deeply aware that many users feel uneasy, confused, and even somewhat disappointed.
As the founder, I fully understand these emotions—
If it were me seeing the platform where I keep my assets entangled in such a storm, I would certainly be worried.
So, I would like to sincerely say to everyone:
Thank you for your attention, and also thank those brave friends who raised questions; it is you who give us the opportunity to face the issues head‑on.
Next, I would like to speak in the simplest terms about a few matters that everyone cares about the most:
First, CoinUp has not run away, nor will it ever run away.
All assets on the platform are safe, the deposit and withdrawal functions are fully operational, and our operations team is on duty 24/7, ready to serve everyone at any time.
Second, regarding Mr. Zhu Pan—
He is not a trader of CoinUp, nor a core manager; he is simply the project party of a certain project on the platform. We indeed did not fully understand his personal background during the preliminary review, which was a lapse in our work, and I personally apologize for this. Going forward, we will conduct more detailed and stringent background investigations of project parties.
Third, regarding Ms. He Yi's statements—
We respect the opinions of every industry senior and understand her concerns. Currently, these remarks are her personal expression on the X platform, and we are actively communicating with her in hopes of clarifying the facts. In any case, this incident reminds us that, as a platform, we need to be more proactive in understanding and screening every partner.
Concerning the price fluctuations of the CPX token, our previous announcement already explained that they are mainly caused by market sell pressure. Our technical team is carefully reviewing all related data, and once we have a clear conclusion, we will inform everyone immediately.
Regarding platform security, please rest assured:
After a thorough inspection, CoinUp has not suffered any hacking attacks or data leaks; your accounts, wallets, and every asset are protected by multiple layers of security. We deeply understand that trust is more precious than gold, and we would never dare to betray it.
Going forward, I would like to invite everyone to witness our actions together:
1. Invite an independent third‑party institution to conduct a comprehensive security audit of the platform and publicly release the report to society;
2. Completely upgrade the project onboarding review process, especially strengthening the background investigation of project founders;
3. Regularly publish proof of asset reserves in the future, making every cent transparent;
4. I will also continue to hold live streams, AMAs, and other formats to regularly communicate face‑to‑face with everyone, answering all your questions.
Finally, I want to say—
Thank you to the users who still choose to trust CoinUp;
Dear you are our greatest motivation to keep going.
Also thank all friends who have offered criticism and doubts;
Each of your reminders helps us grow into a more trustworthy platform.
CoinUp is still young,